Court Cases Reveal Lessons of Agency E&O Exposures
In today’s hostile litigation climate, it is critical that a surety bond agent engage in best practices and perform due diligence in order to avoid claims that could have adverse repercussions on the profitability and sustainability of their business. An act of professional malpractice could jeopardize future insurability and relationships with clients. Below are two examples of surety bond agent errors and omissions (“E&O”) and explanations as to what you can do to avoid similar potential losses.
Scenario 1
Producer mistakenly delivers unauthorized bonds to a principal and is held liable for the amount that the bond company pays on those unauthorized bonds.
FACTS:
A Surety Bond Company makes a claim against its Bond Producer, alleging that the Producer breached its agency contract and was negligent in issuing and delivering performance and payment bonds to a Bond Principal without authorization. The Power of Attorney (“POA”) agreement by which the Bond Company authorized the Producer to act on its behalf limited the Producer’s authority by requiring the Producer to obtain the Bond Company’s approval before a bond is executed or a commitment is given.
The claim arose from the Producer’s attempted placement of two surety bonds with the same Bond Company for the same Principal, but regarding two different construction projects. The Bond Company had authorized one of the projects and approval remained pending on the other when the agent handling those bonds mistakenly issued the bonds for the unauthorized project, as opposed to the authorized one. Thereafter, the Producer’s CEO, in a departure from his usual practice, delivered the bonds to the Principal without reviewing them.
Several hours later, the agent and the CEO discovered that they had issued the wrong bonds. The agent immediately advised the Bond Company and the Principal of the error and went straight to the Principal’s office to retrieve the unauthorized bonds. When he arrived, the agent was told that the bonds were locked in an office and could not be retrieved until the next day. The CEO returned to the Principal’s office the next day and was able to retrieve the original bonds, which had already been signed and photocopied, unbeknownst to the CEO, the agent, or anyone affiliated with the Producer or the Bond Company. Those photocopies were delivered to the City, for which the unauthorized project was to be completed. Shortly thereafter, the City instructed the Principal to proceed with the project and the Principal began construction. One month later, the Bond Company informed the Producer and the Principal that it was not going to issue bonds for the unauthorized project. The Principal never told the Producer or the Bond Company that it had already delivered the photocopied bonds and began construction.
Nearly one year later, when the Principal was unable to complete the unauthorized project, the Bond Company received claims on the bonds from the City and the project’s subcontractors. Upon outside counsel’s advice that the Bond Company was legally obligated to honor the bonds even though they were unauthorized, the Bond Company paid $800,000 in claims and expenses to finish the project and received $300,000 in payments from the City. The Bond Company then sued the Producer for breach of the agency agreement and negligent issuance of unauthorized bonds.
The trial court awarded $500,000 to the Bond Company and held the Producer liable for breach of contract and negligence. The court held that the Producer breached the agency agreement, even if the bonds were not properly “executed,” because a commitment was given on behalf of the Bond Company without authorization. Additionally, the court found that the Producer was negligent in delivering unauthorized bonds to the Principal. On appeal, the appellate court affirmed the trial court’s decision respecting breach of contract and did not address the negligence claim, as both claims led to the same amount of damages. The appellate court remanded the damages portion of the judgment and, on remand, the Producer was held liable for the entire $500,000.
ADVICE:
A surety bond producer may be liable to a bond company for accidentally delivering an unauthorized bond to a principal, even if the producer attempts to retrieve the unauthorized bond only hours after the mistaken delivery. It is recommended that producers have a system in place that requires the checking and double-checking of bonds before they are transmitted to principals, because after unauthorized bonds leave the hands of the producer, there is no guarantee that they will not be misused.
Scenario 2
Surety bond producer places a performance bond with a company that is insolvent or nearly-insolvent.
FACTS:
An obligee makes a claim against a Producer for negligence in procuring a bond from a company that became insolvent soon after issuing the bond. This example arose when a Subcontractor was required to procure a surety bond in order to perform certain concrete work for a General Contractor (the “GC”). The Subcontractor sought the aid of a Surety Bond Producer in procuring the bond. The Subcontractor was classified as a “substandard” business based on its financial health and other factors, so the Producer placed the Subcontractor’s bond with a Surety Bond Company with lenient underwriting standards and a questionable financial condition because it was known for issuing bonds to such substandard businesses. After procuring the surety bond for the Subcontractor, the Producer verbally represented to the GC that the surety bond confirmed that the Subcontractor was financially capable of meeting its obligations and possessed the requisite expert knowledge to complete its subcontract agreement with the GC. Thereafter, the GC sued the Subcontractor alleging failure to adequately perform its obligations under the contract. In the course of the lawsuit, the GC demanded that the Bond Company assure the Subcontractor’s performance under the bond. However, by that time, the Bond Company had filed for bankruptcy and/or was in receivership and could not fulfill its surety obligations. Thus, the GC sued the Producer for negligence in placing the Subcontractor’s risk with a Bond Company that was financially unstable and nearly insolvent.
OUTCOME:
The Producer was not negligent in placing the bond with a Bond Company that later entered into receivership because the Bond Company was a functioning, solvent entity at the time the bond was procured. However, the court held that when the producer knows, or through reasonably diligent investigation could know, that the bond company is insolvent, the producer may be liable for negligence. The court also cautioned that where a producer agrees to place a bond with a “good company” or to obtain a “good policy,” the producer may expose itself to liability for placing the bond with a soon-to-be insolvent company.
ADVICE:
A surety bond producer has no duty to predict the financial future of a bond company and is not expected to possess a “crystal ball” for bond company solvency. In other words, if a producer’s reasonably diligent investigation does not reveal that a company is currently insolvent, that producer should be confident that it will not face liability for negligently placing a bond. However, producers should avoid making unnecessary guarantees about the quality of the bond company or the bond because such guarantees may expose a producer to liability for placing a bond with a company that becomes insolvent shortly after the bond is procured.
These two scenarios exemplify the importance of risk management in a surety bond agent’s day-to-day operations. Quality control, day-to-day involvement of management, and ensuring the skills of your staff and the proper documentation of your files are paramount to successful business practice.
This article was written by Rockwood’s E&O claims administrators. For more information or a competitive E&O quote option, please contact Rockwood’s staff directly at: NASBPsales@rockwoodinsurance.com or 800-380-4642 today.
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